1. How do we place an order?
2. What happens after I place an order?
3. What if I do not receive an order confirmation via e-mail?
4. Is your site safe and secure?
5. What are your Shipping Policies?
6. What is your guarantee policy?
7. What is your discount policy?
8. Can I substitute an item in the basket or create a custom basket?
9. If I place an order, how will my baskets be shipped?
10. Can I ship my basket anywhere?
11. Can I send a personalized message with my s?
12. Why do you need my recipient's phone number?
13. What are your hours of operation?
14. What forms of payment does EnLITEnedGifts.com accept?
15. Do you collect sales tax?
16. How long will the gourmet foods in my stay fresh?
17. What is your product substitution policy?
Q1. How do we place an order?
A. It is quick and easy to shop online at EnLITEnedGifts.com, as follows:
a. From any page in our catalog click the image to enlarge image and view details. If you like the , click “ORDER NOW” or “VIEW DETAILS” on the page to simply place your order.
b. Add freely to your shopping cart, especially if you are trying to decide between s. You can always delete any from your shopping cart before you checkout. You are never charged by simply adding a to your cart.
c. Before your order is finalized you will have the opportunity to review, edit, delete or make changes before you actually checkout.
d. When sending gifts to multiple recipients complete a SEPARATE order for each individual recipient to whom you wish to send a gift.
e. After you have completed all fields you are ready to finalize your order. Your order will be totaled and presented for your approval. Review your order, edit or make changes. When you are completely satisfied simply click Submit This Order.
f. Print your receipt. You will need your order number to check your order status.
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Q2. What happens after I place an order?
A. When your order is placed on the web site, you will see a "Thank You" page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed. Your order is then sent over a secure connection at EnLITEnedGifts.com.
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Q3. What if I do not receive an order confirmation via e-mail?
A. You will receive an order confirmation message via e-mail shortly after EnLITEnedGifts.com receives your order. If you do not receive this message within two hours of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at our 1-646-546-5272 to ensure that your order is being processed.
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Q4. Is your site safe and secure?
A. Orders are placed online for the most secure and fastest possible service. Our secure website features a very simple, easy-to-use shopping cart that allows visitors to shop for s and make secure on-line credit card payments. EnLITEnedGifts.com provides the highest level of encryption and security possible so our customers can rest assured that your information is completely private and secure when you shop with us.
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Q5. What are your Shipping Policies?
A. Please take time to read and understand our Shipping Policies before placing an order. Shipping and deliveries take place on business days only. (Saturday, Sunday and holidays do NOT count as Business Days.)
Shipping is calculated per item and applies to shipments within the continental USA only. Rates will be displayed in your shopping cart before you finalize your order. Arrival times/dates are estimates only and do not include the day your order is placed or shipped. We cannot ship to a Post Office Box, Hospital Patient, Hotel Guest, APO, FPO or Foreign address.
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Q6. What is your guarantee policy?
A: We guarantee the timely arrival of your gifts in perfect condition. If you or your recipient is not 100% satisfied, simply let us know and we'll make it right!
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Q7. What is your discount policy?
A: We offer volume discounts based on your order so please contact your EnLITEnedGifts.com’s Gift Concierge to discuss your larger volume gift giving needs.
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Q8. Can I substitute an item in the basket or create a custom basket?
A: We can make substitutions or customize your baskets to meet your gift giving needs and budget so please contact your EnLITEnedGifts.com’s Gift Concierge to discuss.
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Q9. If I place an order, how will my baskets be shipped?
A: We have negotiated reasonable shipping rates with USPS, who is our preferred carrier.
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Q10. Can I ship my basket anywhere?
A: Almost anywhere, we cannot ship to PO Boxes, APO - FPO Boxes or foreign addresses. We can ship to your friends in Hawaii and Alaska but need to charge for additional shipping costs.
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Q11. Can I send a personalized message with my s?
A: Yes, you can! Remember to include your message in the space provided on our order page and your baskets will arrive with your personalized gift card.
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Q12. Why do you need my recipient's phone number?
A: USPS must have the recipient's phone number to qualify for our guaranteed delivery service. We will not contact your gift recipients via phone unless we are having problems with delivery.
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Q13. What are your hours of operation?
A: We are available Monday - Friday: 9:30 AM – 8:30 PM (EST) and ALWAYS available to our customers online!
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Q14. What forms of payment does EnLITEnedGifts.com accept?
A: We accept all major credit cards and we do offer invoicing on all pre-approved accounts (minimum $1,500 first order). Terms are net 30 days from date of shipment.
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Q15. Do you collect sales tax?
A: Sales tax will be calculated for customers located in New Jersey as EnLITEned Gifts, LLC is headquartered in New Jersey.
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Q16. How long will the gourmet foods in my stay fresh?
A: The items packaged inside are best if consumed within 6 to 9 months.
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Q17. What is your product substitution policy?
A: In the rare instance when demand outstrips supply of a particular item, we will replace it with one of equal or greater value at no additional charge.
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